Privacy Policy GDPR

General Information

At Cocota Studio, we care about our users and clients, and we are committed to their rights and the protection of their privacy. This policy explains how we handle and protect the personal information of all individuals who interact with Cocota Studio through this website.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and Organic Law 3/2018 of December 5, on Personal Data Protection and the guarantee of digital rights, Cocota Studio informs you that by accepting this Privacy Policy, you provide your informed, express, free, and unequivocal consent for the processing of the data you provide by Cocota Studio, as the data controller. The security, technical, and organizational measures provided for in the current regulations will be applied to these data.

Data Controller of Your Personal Information

  • Business Name: COCOTA STUDIO SL.
  • CIF/DNI: B87862553.
  • Address: Calle José Arcones Gil 7, 28017 Madrid.

Mercantile Registry Information:

  • Date: 04/07/2017.
  • City: Madrid.
  • Volume: 36.171.
  • Folio: 1.
  • Book: 8.
  • Page: M-649993.

How Do We Collect Your Data?

At Cocota Studio, we manage the website: Cocotastudio.com, where we provide information about our agency, team, and services.

The personal data we process come from our users and are collected through:

Legal Basis for Processing Your Data

To contact us or subscribe, prior consent with this privacy policy is required.

The processing of your personal data in relation to the maintenance of your relationship with Cocota Studio as a client is legitimized by the need to fulfill contractual obligations derived from that relationship.

Categories of Data We Process

The categories of data we process through our contact form, subscriptions, and direct contact via the emails on our website include:

  • Identifying data: name and surname, email address, phone number.
  • Employment/activity/profession data.
  • Any other data the user may include in the message body or through attached documents.

For What Purpose Do We Process Personal Data?

At Cocota Studio, there are different systems for capturing personal information, and we process the information provided by interested parties for the following purposes:

  • To manage and respond to inquiries made through contact forms and/or email available on the website, related to general information about Cocota Studio, our agency, and services.
  • To manage job applications sent via email with the applicant's CV.
  • To send via email or any other communication method, Newsletters and/or News created by Cocota Studio, and promotional information about services, projects, or activities managed by Cocota Studio.
  • To publish your personal data (including your personal image) on our website and/or corporate social media profiles and/or through any other corporate material, in case these were obtained due to your participation in any Cocota Studio project, event, or other promotional activities. If you are the holder of a personal image that was captured and published with prior consent, as indicated above, you may withdraw your consent at any time by contacting Cocota Studio at the address provided above or via email at hola@cocotastudio.com, clearly indicating your contact details and providing a copy of your DNI/NIF or equivalent document that proves your identity.
  • To manage subscriptions to our "Newsletter" service to keep you informed about services, projects, news, or activities managed by Cocota Studio.
  • Other services: certain services provided through the website and/or corporate social media profiles of Cocota Studio may include specific conditions with particular data protection clauses. It is essential to read and accept these conditions prior to participation, which will be indicated as appropriate.

Followers: Data processing of individuals who follow Cocota Studio’s official social media pages will be governed by this section, as well as by the terms of use, privacy policies, and access regulations of the respective social media platforms, which the user must have previously accepted. Cocota Studio will process your data to correctly manage its social media presence, inform followers about activities or services, and for any other purpose permitted by social media regulations.

To comply with legal obligations: We will process your data to fulfill any legal obligation, such as responding to legal proceedings or a request from a competent regulatory authority, including:

  • Protecting the rights and safety of our users, third parties, and ourselves.
  • Complying with legal requirements, including court orders and appropriate legal mechanisms.
  • Providing information to representatives and advisors, including lawyers and tax advisors, to help us comply with legal, tax, or security requirements.
  • Supporting and improving the services offered on this website.
  • We also collect non-identifiable data obtained through certain cookies downloaded to the user's computer when browsing this website, detailed in our cookie policy.

What Are Your Rights When You Provide Us with Your Data?

Anyone has the right to obtain confirmation on whether Cocota Studio is processing personal data concerning them.

Interested individuals have the right to:

  • Request access to their personal data.
  • Request its rectification or deletion.
  • Request its cancellation.
  • Request the limitation of its processing.
  • Object to its processing.
  • Request data portability.

Interested parties can access their personal data, request the rectification of inaccurate data, or request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain them for the exercise or defense of legal claims.

In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data by Cocota Studio. In such cases, Cocota Studio will cease processing the data unless there are legitimate compelling reasons or the need for the exercise or defense of potential legal claims.

As an interested party, you have the right to receive the personal data that concern you, which you have provided, in a structured, commonly used, and machine-readable format, and to transmit them to another data controller when:

  • The processing is based on consent.
  • The data has been provided by the individual.
  • The processing is carried out by automated means.

When exercising your right to data portability, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

Interested parties also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they believe that the processing of their personal data violates the regulation.

To exercise these rights, we have provided a specific form at hola@cocotastudio.com.

How Long Will We Retain Your Data?

The processed data will be retained as long as the legal retention periods for data conservation are not exceeded, if there is a legal obligation to maintain them, or if such a period does not exist, until the data subject requests their deletion or revokes the consent provided.

Thus, the personal data provided will be retained as follows:

  • Clients: As a general rule, the personal data provided by clients will be retained as long as there is a mutual interest in maintaining the purpose of the processing, i.e., as long as the commercial relationship with Cocota Studio is maintained and during the periods required by applicable regulations; and/or until the consent provided is revoked, or the cancellation/deletion of your data or the objection to the processing is requested, without prejudice to the retention necessary for the formulation, exercise, or defense of potential claims and/or as long as permitted by applicable legislation.
  • Newsletter Subscribers: From the time the user subscribes until they unsubscribe.
  • Users/interested parties who contact us via the website and/or social media profiles: From the time the user/interested party and/or their legal representative(s) gives their consent until it is withdrawn.

In other cases, the data will be processed until the interested party and/or their legal representative(s) withdraws the consent provided or requests the deletion of the data or objects to the processing.

To Whom Will Your Data Be Communicated?

In accordance with the uses of personal information, we may disclose your personal information to recipients who assist us in promoting or supporting our services or the services of our users ("service providers").

All service providers enter into a contract with Cocota Studio that protects personal information and restricts the use of any personal information in accordance with this policy.

To provide services strictly necessary for the operation of Cocota Studio's business, we share data with the following providers under their respective privacy conditions:

  • External service providers (such as credit card processing services, marketing campaign management, website management, email distribution, audits, and other similar service providers) to perform commercial functions on behalf of Cocota Studio.

Among them:

  • Hosting provider: SiteGround.
  • Email marketing tool: Mailchimp.
  • Analytical tools: Google Analytics.

Cocota Studio informs you that it may commission data processing to third parties, such as cloud storage services, SEO services, analytics, etc. Such data processing may require international data transfers, always to countries within the European Union, the US Privacy Shield, or countries with adequate protection levels in accordance with current regulations.

Data Confidentiality and Security

Cocota Studio is committed to the use and processing of users' personal data, respecting its confidentiality and using it according to its intended purpose, as well as fulfilling the obligation to store it and implement all measures to prevent unauthorized alteration, loss, processing, or access, in accordance with current data protection regulations.

This website includes an SSL certificate. This is a security protocol that ensures your data is transmitted securely and intact, meaning that data transmission between a server and a web user, and vice versa, is fully encrypted. It also includes anti-spam measures, as well as protections against attacks and phishing.

Regarding data processing confidentiality, Cocota Studio will ensure that any person authorized to process client data (including its staff, collaborators, and service providers) is subject to an appropriate obligation of confidentiality (whether contractual or legal) and has received the necessary data protection training as required by current data protection laws.

If a security incident occurs, Cocota Studio, upon becoming aware, will notify the client without undue delay and provide timely information related to the security incident as it becomes available or as reasonably requested by the client.

Security Notification and Breach Reporting

At Cocota Studio, we take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, considering the risks involved in processing and the nature of the personal information. However, if Cocota Studio determines that its service data has been misappropriated (even by a Cocota Studio employee), exposed through a security breach, or acquired improperly by a third party, Cocota Studio will promptly inform you of such security breach, misappropriation, or improper acquisition.

Browsing

When browsing cocotastudio.com, non-identifiable data may be collected, which could include IP addresses, approximate geographic location, a record of how services and sites are used, and other data that cannot be used to identify the user. Among the non-identifiable data are also those related to your browsing habits through third-party services. This website uses the following third-party analytics services: Analytics: We use this information to analyze trends, manage the site, track user movements around the site, and gather demographic information about our user base as a whole. All of this is aimed at providing a more complete service to our users.

Data Accuracy and Truthfulness

As a user, you are solely responsible for the accuracy and correctness of the data you submit to COCOTA STUDIO, exonerating Cocota Studio from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and commit to keeping it properly updated. The user agrees to provide complete and correct information on the contact or subscription form.

Changes to the Privacy Policy

Cocota Studio reserves the right to modify this policy to adapt it to legislative or jurisprudential changes, as well as to industry practices. In such cases, COCOTA STUDIO will announce the changes on this page reasonably in advance of their implementation.

Questions and Concerns About This Policy

If you have any questions about this policy or if you have privacy concerns regarding access or correction of personal information, you can contact us through our query form or by writing to the following address: hola@cocotastudio.com

Although most questions and access-related issues can be handled quickly, more complex requests may require further investigation and time. In such cases, issues will be resolved or you will be informed about the nature of the problem and the appropriate next steps within thirty days.